Wednesday, November 12, 2025
Only in a Small Town: The 3:15 AM Water Crisis Proof that small-town customer service runs on caffeine and clairvoyance.
| You know you live in a small town when your entire neighborhood consists of people you can’t actually see—but everyone still somehow knows exactly where you live. So, it’s 3:15 in the morning. I turn on the faucet, and… nothing. Not a drip, not a gurgle, not even that weird old-pipe moan. Just silence. Now, most normal people would wait until daylight to care, but I’m me. So I call the after-hours water department number—fully expecting to get a recording or maybe an ancient voicemail box that hasn’t been checked since 2003. But no. A man picks up. Immediately. And without missing a beat, he goes, “Oh yeah, next street over.” Excuse me? He then asks, “Do you live over by the [insert last name here]s?” I’m standing there, in my pajamas, thinking, how does this man know who I live by? But I say, “Yeah, I do.” And he says, “Yep, there’s a leak. We’re on it right now.” That’s it. Calm, casual, like we’re chatting about the weather. I hang up, smile, and think: only in a small town can you lose your water at 3:15 AM and still get personalized service faster than a five-star hotel. |
